s.studyspace
English
Sign inCreate account
LEGAL

Terms & Conditions

Last updated 31 October 2026

These Terms & Conditions apply to Studyspace, the website and app at this address (the “Site”), operated by Agus Suhanto, an individual based in Indonesia (“we”, “us”). Please read them carefully. By creating an account, buying a pass or redeeming a voucher, you agree to them.

1. Conditions of use

The Site is offered to you on condition that you accept these terms and any notices shown on a page of the Site. If you do not agree, do not use the Site. You must be at least 13 years old to create an account; if you are under 18, a parent or guardian should agree to these terms for you.

2. The service

Studyspace is an online practice service for professional certification exams. It offers practice questions, timed exam simulations, explanations, study guides and a record of your progress.

  • All questions, explanations and guides are original educational material written for Studyspace, partly with the help of artificial intelligence. They are not official exam questions and have not been independently reviewed by the bodies that run the exams.
  • Studyspace is not affiliated with, endorsed by or sponsored by DAMA International, The Open Group or any other certification body. CDMP is a trademark of DAMA International; TOGAF is a registered trademark of The Open Group.
  • We do not promise that using Studyspace will make you pass an exam or reach any particular score. Exam rules, contents and pass marks are set by the certification bodies; check their official information.

3. Accounts

You need an account to use Studyspace. Give accurate information when you register and keep it up to date. An account is for one person: do not share your username or password, and do not let others use your account or pass. You are responsible for activity under your account; tell us at once if you think someone else has used it.

4. Passes, prices and payment

  • A free account gives access to part of the question bank. A pass gives access to every question set of one certification (for example CDMP) for the number of days shown when you buy it, counted from the moment it is activated. A pass bought while another pass for the same certification is active adds its days to that pass.
  • Prices are shown on the Site in Indonesian rupiah (IDR) and include any tax we are required to charge. The price that applies is the one shown when you pay. We may change prices for future purchases; a change does not affect a pass you have already bought. If a price was shown in error, we may decline the order and refund any amount paid.
  • Online payments are processed by our payment partner, Midtrans (PT Midtrans), with the payment methods it offers, such as cards, bank transfer, e-wallets and QRIS. We do not receive or store your card details. Your bank or payment provider may charge its own fees, for example for currency conversion.
  • A pass is a personal licence to use the service. It is not transferable, has no cash value and does not continue after it ends. Your sessions, results and history stay in your account when a pass ends.

5. Vouchers

We may sell or give away vouchers: codes that start a pass when you redeem them on the Passes page. A single-use voucher can be redeemed once, by one account. A shared code (for example for a training event) can be redeemed once by each account, up to the number of places it was issued with. A voucher must be redeemed by the date given with it, if any. Vouchers have no cash value and cannot be exchanged for money. We may invalidate a voucher that was obtained or shared improperly; passes already started with it are not affected unless they were obtained by fraud.

6. Delivery

The service is delivered online. A pass is activated in your account as soon as the payment is confirmed or the voucher is redeemed; usually this takes a few seconds. If your pass is not active within 24 hours of a successful payment, contact us with your username and payment reference and we will activate it or refund the payment.

7. Refunds and cancellation

A pass is digital content that is supplied immediately. When you buy or activate it, you ask for it to start at once, and for that reason a pass is not refundable once it has been activated, except as follows:

  • you were charged more than once for the same order, or charged without receiving the pass;
  • the pass could not be used because of a fault on our side that we could not fix within a reasonable time;
  • a refund is required by applicable law.

To ask for a refund, contact us within 7 days of the payment with your username, the payment reference and the reason. Approved refunds are paid back to the original payment method through our payment partner; how long this takes depends on your bank or payment provider. When a refund is made, the pass it paid for ends. Unused vouchers bought from us can be refunded under the same conditions while they have not been redeemed.

8. Acceptable use

You may use Studyspace for your own study. You may not:

  • copy, record, publish, sell or share questions, explanations or study guides, in whole or in part, or use them to build another product;
  • use bots, scrapers or other automated means to access the Site, except the official mobile API as documented;
  • share an account or pass, or resell access;
  • try to get around access limits, passes or vouchers, or interfere with the Site's security or operation;
  • use the Site for anything unlawful.

9. Intellectual property

The Site, its software, questions, explanations, study guides, design and the Studyspace name are owned by us or our licensors and are protected by the copyright laws of Indonesia and other countries. Except for using the Site as these terms allow, nothing on the Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed without our prior written permission. Names of certifications, books and organisations belong to their owners and are used only to describe what the material is for.

10. Privacy

We collect only what we need to run the service: your username, email address and password (stored only as a secure one-way hash), your answers, sessions and passes, the devices you sign in with, and technical data such as your IP address, used for security and to choose your language. If you sign in with Google, Google shares your name, email address and Google account ID with us, and nothing else; we never see your Google password. Payment details are handled by our payment partner; we receive only the payment status and reference. We use necessary cookies to keep you signed in and to protect forms, and, only with your permission, cookies and browser storage that remember your language, theme and sidebar choices. We use no analytics, advertising or third-party cookies. You can change your choice at any time on the Cookie settings page, which lists every item.

If you write to us through the contact form, we keep your name, email address and message, and your username if you are signed in, so that we can reply and follow up. The message is also emailed to our administrators. We keep it for as long as we need it to deal with your question and for our records, and you may ask us to delete it.

To keep the service secure and to settle disputes, we keep a security log of actions on your account: signing in and failed sign-ins, starting and finishing practice sessions and exams, passes, vouchers and purchases, and changes to your profile or password. Each entry has the time, your IP address, your browser type and whether the web or the app was used. It never contains your password, your answers or the text of your messages. Only our administrators can read the whole log; you can see your own recent entries under “My activity” in the account menu (the last 30 days). We keep the log for 13 months and then delete it.

We use your information only to provide and protect the service, to send you messages about your account, and to meet legal obligations. We do not sell your information. You may ask us to correct your details at any time, and you can download a copy of your data from your Profile page.

You can delete your account yourself from your Profile page, or by asking us. You are signed out at once, and if you do not sign in again within 7 days, we delete your name, email address, picture, passes, sign-in details and messages to us. Your practice and exam history stays only as anonymous statistics that no longer say who you are, and a pass that has not ended is lost without refund. Because the law requires us to keep financial records, payment records and invoices are kept for 10 years, linked to an anonymous account; the buyer details on them (your name, email address and any company details) are removed when that period is over. Our security log, which holds the user ID and the address and browser recorded at the time, is kept for 13 months as described above. Backups may hold your data for a few more weeks and are never put back into the live service. If you register again, the new account is not linked to the old one.

11. Electronic communications

You agree that we may send you emails about your account, such as address verification, password resets, receipts and passes that are about to end, and important changes to the Site or these terms. We will send other messages, such as offers, only if you have agreed to receive them.

12. Disclaimer and limitation of liability

We work to keep the material accurate and the Site available, but the Site is provided “as is”. We do not guarantee that the material is complete, current or free of errors, or that the Site will always be available without interruption. To the extent the law allows, we are not liable for indirect or consequential loss, such as a missed exam result or lost opportunity, and our total liability to you for any claim is limited to the amount you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

You agree to compensate us for claims, losses and costs (including reasonable legal costs) caused by your breach of these terms or your misuse of the Site.

13. Suspension and termination

You may stop using Studyspace at any time and ask us to delete your account. We may suspend or close an account that breaks these terms, for example by sharing an account or copying material; in that case a pass on that account ends without refund. If we stop offering Studyspace altogether, we will tell you in advance and refund the unused part of any active pass you paid for.

14. Changes to the Site and these terms

We may change, add to or discontinue parts of the Site, its content and these terms. When we change these terms, we update the date at the top of this page, and we tell account holders by email or on the Site about important changes before they take effect. Using the Site after a change means you accept the new terms; a change does not reduce what a pass you have already bought includes.

15. Applicable law and language

These terms are governed by the laws of the Republic of Indonesia. We will try to settle any dispute with you amicably first; if that fails, it will be settled by the competent courts of Indonesia. These terms are written in English and in Bahasa Indonesia; if the two versions differ, the Bahasa Indonesia version applies.

16. Questions and contact

We welcome questions, comments and concerns about these terms, your privacy or anything else on the Site.

Contact

Send us a message

Cookies on Studyspace

We use necessary cookies to keep you signed in and to protect forms. With your permission, we also remember your language, theme and sidebar choices on this device. We use no analytics or advertising cookies. Settings